Legal
Refund and Exchange Policy
This policy applies to services, service packages, products, prescription medications and memberships purchased from SJF Castle Rock Cryo Care, LLC, doing business as Castle Rock Regenerative Healthcare. If you hold a membership, your signed Membership Agreement governs and controls if anything here differs from it.
Services, packages and products
All sales are final. We do not issue refunds on services, service packages, or products, either in cash or back to the original form of payment.
Your satisfaction still matters to us, so while we cannot return your payment, we can put it toward something that works better for you. Within 30 days of the original purchase date, unused services, unused service packages, and unopened products may be exchanged for another service or product. The value of your original purchase is applied as account credit toward the new selection, and any difference in price is either paid at the time of the exchange or kept as credit for future use. Account credit is not redeemable for cash.
If a service is not the right fit, please reach out. Our team will work with you to find an option that better fits your goals.
Prescription medications
Compounded medications are prepared for one named patient. Once a medication has been dispensed or shipped, it cannot be returned, exchanged, or refunded. If you have paid for a fill that has not yet been dispensed or shipped, you will receive a full refund of that fill on request.
Memberships
Memberships renew automatically until you cancel. Membership dues are paid by ACH bank draft. To cancel, give us 30 days' written notice, including by email to staff@
Lab Member
Lab Member is month to month with no fixed term. You may cancel at any time with 30 days' written notice. There is no cancellation fee.
Bioidentical Hormone Replacement Therapy (BHRT) Membership
The BHRT Membership begins with a 3-month initial term and continues month to month after that. After the initial term, you may cancel at any time with 30 days' written notice and no cancellation fee. Terms that apply during the initial term are set out in your Membership Agreement.
Core Concierge Primary Care
Core Concierge begins with a 12-month initial term and renews automatically each year. You may give 30 days' written notice to cancel at any time. If you cancel for convenience before the end of the initial 12-month term, an early termination fee applies: $1,990 if the membership ends in months 1 through 6, or $995 if it ends in months 7 through 11. The credits applied to your first month are already included in that fee and are not repaid separately.
No early termination fee applies if you cancel because of our uncured material breach of the agreement, because of death or a disability that prevents you from receiving services, or if we end the membership for a reason other than your breach. After the first 12 months, you may cancel with 30 days' written notice and no early termination fee.
Elite Concierge Biohacker and other programs
Minimum terms, early termination fees, and cancellation terms for the Elite Concierge Biohacker program and any other program are set out in the agreement you signed. If you are not certain which terms apply to you, contact our team and we will walk you through them.
Dues and prepayments
Dues for the current billing period are non-refundable. If you have prepaid for periods beyond the current billing period, the unearned amount is refunded on a pro-rata basis within 30 days of your termination date, less any early termination fee that applies.
Questions
Questions about this policy? Call 303.663.6990 or email staff@
Last updated October 15, 2026.