Your rights under the No Surprises Act
You have the right to a Good Faith Estimate.
We do not bill insurance, which makes every patient here a self-pay patient. Federal law gives you the right to know, in writing and in advance, what your care is expected to cost.
Under the law, health care providers need to give patients who do not have insurance, or who are not using insurance, an estimate of the bill for medical items and services.
- You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and facility fees.
- You can ask for a Good Faith Estimate before you schedule anything, and you do not have to give a reason for asking.
- If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
- Asking for an estimate, or disputing a bill, will never affect the care you receive here.
- Make sure to save a copy or picture of your Good Faith Estimate.
When you will get it
These are the deadlines the law sets, and they run in business days, which means Monday to Friday and not federal holidays.
- If you ask for an estimate, we will give it to you within three business days of your request.
- If you schedule something three or more business days ahead, we will give you the estimate within one business day of scheduling.
- If you schedule something ten or more business days ahead, the law allows us three business days. In practice we aim for one, so you have the number sooner.
- If you schedule fewer than three business days ahead, the law does not require a written estimate, because there is not time to prepare one. We will still tell you the price before we do anything. Ask us for it in writing if you want it in writing.
- If what you need changes after you schedule, we will give you a new estimate at least one business day before your visit.
We will never delay your care in order to produce a piece of paper.
Asking about cost counts as asking for an estimate
This is worth saying up front, because most practices do not. Under the law, any conversation about what something might cost is treated as a request for a Good Faith Estimate. That includes a phone call, a question at the front desk, a message through this website, and a question asked of anyone on our team. If you ask us what something costs, the clock starts, and you will get it in writing within three business days whether or not you use the words "good faith estimate".
How it works here
Session services such as recovery, IV therapy, and injections are priced per visit or per pack on our pricing page, so you know the cost up front. When you schedule three or more business days ahead, or whenever you ask, you still get a written Good Faith Estimate. Consultation-based services such as regenerative procedures, hormone therapy, and weight loss are quoted after your evaluation, and you will receive the estimate in writing before anything is scheduled.
For a course of treatment that repeats, such as a series of hyperbaric sessions or an injection protocol, one estimate can cover the whole course. It will say how many sessions, how often, and over what period, and it cannot run longer than twelve months.
You choose how you receive it, on paper or electronically. If we send it electronically it will be in a form you can save and print. We keep a copy in your record, and you can ask us for any estimate we have issued you in the last six years.
Your estimate is an estimate. It reflects what we reasonably expect at the time we write it, it is not a contract, and it does not obligate you to have the treatment or to have it here.
If your bill is much higher than your estimate
If the amount you are billed is at least $400 more than the estimate we gave you, you can start a federal dispute resolution process, and an independent third party will review it. You have 120 calendar days from the date of your first bill to start it, and there is a small administrative fee, which is deducted from what you owe us if the decision goes your way. The current fee and the forms are on the government's page below, which is the authoritative source.
While a dispute is open we will not send your bill to collections, and we will not add late fees. Disputing a bill will not change the care you get here in any way.
To start a dispute or read more, visit www.cms.gov/nosurprises or call 1-800-985-3059.
En español
Usted tiene derecho a recibir un presupuesto de buena fe por escrito, que explica cuánto costará su atención médica, antes de recibir el servicio. Si le cobramos al menos $400 más de lo indicado en el presupuesto, usted puede disputar la factura. Pedir un presupuesto o disputar una factura nunca afectará la atención que recibe. Para recibir esta información o su presupuesto en español, llámenos al 303.663.6990 y con gusto se lo proporcionaremos.
How to ask
Ask at the front desk at either location, call
303.663.6990, or email staff@
Clinical Headquarters: 4348 Woodlands Blvd, Suite 135, Castle Rock, CO 80104
The Longevity Lab: 751 Maleta Lane, Suite 104, Castle Rock, CO 80108
staff@
303.663.6990
Related: Pricing, Privacy Policy, Notice of Privacy Practices, Terms of Use.